The short version
- Cancel any time in your account. Your plan runs to the end of the period you paid for, then your key carries on as a free key.
- A plan cancelled within 14 days of its first charge, with fewer than 500 calls made, is refunded in full.
- We also refund when the mistake is ours: a charge made twice, a charge after a cancellation that had already taken effect, or a fault on our side that stopped the API working and that we could not fix.
- Otherwise the unused part of a period is not paid back.
How it works
- 01Cancel in your accountBilling, Cancel the plan. It asks first and says when the plan ends.
- 02Ask with the form belowSigned in, with the charge you mean. Requests are taken through this form only.
- 03The answer comes to youIn My tickets and by email. An approved refund goes back to the card it came from through Stripe, usually within 5 to 10 working days.
A refund cancels any partner commission on that sale. Please talk to us before a chargeback: while a card dispute is open, the account can be paused.
Ask for a refund
Sign in to ask for a refund, so we can find the charge on your account and answer you here and by email.
Sign inCard charges
Card charges appear as DEVELOPERDATA.NET. Billing questions: https://developerdata.net/support?tab=charge